Please review your order as soon as it arrives.
If you are not completely satisfied with your purchase, please note that refund and exchange requests must be made within 7 days of delivery and must meet the criteria outlined below. 

Refund/Exchange Policy:

Time Period:
You must contact our Customer Service within 14 days of purchase to initiate a refund or exchange request.

Guarantee Requirements:

To qualify for a return or exchange:

1. Hair must NOT have been installed, colored, cut, or altered in any way that affects resale.

2. Hair must remain in its original bundle, with the top ties untouched.

3. Hair must be returned in its original packaging.

Notice: Custom-made orders are final sale and cannot be exchanged or returned.

Please do not send unauthorized returns. The Hair Concierge is not responsible for lost items, unauthorized returns, or items shipped to an incorrect address.

Shipping Fees 

Return and exchange shipping costs are the responsibility of the customer.

• We recommend using a trackable shipping service with signature confirmation and/or insurance to ensure safe delivery.

How to request a Refund/Exchange?

Contact us within 7 days of receiving your order.
📧 Email: info@thehairconcierge.com

1. Depending on the situation, you may be asked to provide photos or videos of the product.

2. When returning your package, include:

• Your full name

• Your contact number

• Your order ID

Exchange Policy

Your returned merchandise must be physically received and inspected by our team at The Hair Concierge corporate office.
Once confirmed, we will process your exchange promptly.

Refund Policy

Returned merchandise must be physically received and inspected before a refund can be approved.
Refunds will be issued for the product purchase amount only (shipping costs are non-refundable).

Customer Service

For all return and exchange inquiries:  thehairconcierge@hairconcierge.net